:root{
  --navy:#0E273F; --navy2:#16344f; --gold1:#8C713F; --gold2:#F8E1AB;
  --wa:#25d366; --wa-out:#d9fdd3; --bg:#eae6df; --ink:#1f2c38; --muted:#6b7886; --line:#e3e7ec;
}
*{box-sizing:border-box;margin:0;padding:0}
html,body{height:100%}
body{font-family:'Montserrat',system-ui,sans-serif;color:var(--ink);background:#cfd5dc}
.hidden{display:none !important}

/* ===== Login ===== */
.login-wrap{min-height:100vh;display:flex;align-items:center;justify-content:center;
  background:linear-gradient(135deg,var(--navy),var(--navy2))}
.login-card{background:#fff;border-radius:16px;padding:34px 30px;width:340px;display:flex;flex-direction:column;gap:12px;
  box-shadow:0 18px 50px rgba(0,0,0,.35);text-align:center}
.login-logo{font-family:'Cinzel',serif;font-weight:600;font-size:30px;letter-spacing:2px;
  background:linear-gradient(90deg,var(--gold1),var(--gold2));-webkit-background-clip:text;background-clip:text;color:transparent}
.login-prod{font-weight:700;color:var(--navy);font-size:17px}
.login-sub{font-size:12px;color:var(--muted);margin-bottom:8px}
.login-card input{border:1px solid var(--line);border-radius:10px;padding:12px 14px;font-size:14px;font-family:inherit;outline:none}
.login-card input:focus{border-color:var(--gold1)}
.login-card button{background:linear-gradient(135deg,var(--gold1),var(--gold2));color:var(--navy);border:none;
  padding:12px;border-radius:10px;font-weight:700;font-size:14px;cursor:pointer;margin-top:4px}
.login-err{color:#c0392b;font-size:12.5px;min-height:16px}

/* ===== Shell ===== */
.app{display:grid;grid-template-rows:54px 1fr;height:100vh}
header{background:linear-gradient(135deg,var(--navy),var(--navy2));color:#fff;display:flex;align-items:center;gap:14px;padding:0 16px;
  border-bottom:3px solid transparent;border-image:linear-gradient(90deg,var(--gold1),var(--gold2)) 1}
header .logo{font-family:'Cinzel',serif;font-weight:600;letter-spacing:1px;font-size:18px;
  background:linear-gradient(90deg,var(--gold1),var(--gold2));-webkit-background-clip:text;background-clip:text;color:transparent}
header .prod{font-weight:600;font-size:14px}
header .conn{display:flex;align-items:center;gap:6px;font-size:12px;background:rgba(255,255,255,.1);padding:4px 10px;border-radius:20px}
header .dot{width:9px;height:9px;border-radius:50%;background:#aaa}
header .dot.on{background:var(--wa);box-shadow:0 0 6px var(--wa)}
header .dot.off{background:#c0392b}
header .right{margin-left:auto;display:flex;align-items:center;gap:14px;font-size:13px}
header .btn{background:rgba(255,255,255,.12);border:1px solid rgba(248,225,171,.35);color:#fff;padding:5px 12px;border-radius:8px;font-size:12px;cursor:pointer}
header .me{display:flex;align-items:center;gap:8px}
.ava{width:30px;height:30px;border-radius:50%;background:linear-gradient(135deg,var(--gold1),var(--gold2));color:var(--navy);
  display:flex;align-items:center;justify-content:center;font-weight:700;font-size:13px;flex:0 0 auto}
.ava.big{width:64px;height:64px;font-size:24px;margin:0 auto}

.grid{display:grid;grid-template-columns:330px 1fr 300px;height:calc(100vh - 54px);overflow:hidden}

/* Lista */
.col-list{background:#fff;border-right:1px solid var(--line);display:flex;flex-direction:column;min-height:0}
.tabs{display:flex;gap:6px;padding:12px 12px 4px}
.tab{font-size:12.5px;font-weight:600;padding:6px 14px;border-radius:18px;background:#eef1f5;color:#5a6877;cursor:pointer;border:none}
.tab.on{background:var(--navy);color:#fff}
.search{margin:8px 12px 8px;display:flex;align-items:center;gap:8px;background:#f1f3f6;border-radius:10px;padding:8px 12px;color:#8a97a5;font-size:13px}
.search input{border:none;background:transparent;outline:none;flex:1;font-family:inherit;font-size:13px;color:var(--ink)}
.convs{overflow-y:auto;flex:1;min-height:0}
.conv{display:flex;gap:10px;padding:11px 12px;border-bottom:1px solid #f1f3f6;cursor:pointer;position:relative}
.conv:hover{background:#f7f9fb}
.conv.active{background:#eef4fb;border-left:3px solid var(--gold1)}
.conv .body{flex:1;min-width:0}
.conv .top{display:flex;justify-content:space-between;align-items:center}
.conv .nome{font-weight:600;font-size:13.5px;color:var(--navy);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.conv .hora{font-size:11px;color:#9aa7b3;flex:0 0 auto;margin-left:6px}
.conv .prev{font-size:12.5px;color:#6b7886;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:2px}
.badge{background:var(--wa);color:#053;border-radius:11px;font-size:11px;font-weight:700;min-width:18px;height:18px;
  display:flex;align-items:center;justify-content:center;padding:0 5px;margin-top:4px;width:fit-content}

/* Chat */
.col-chat{display:flex;flex-direction:column;min-height:0;background:var(--bg)}
.empty{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;color:#9aa7b3;gap:10px;font-size:14px}
.empty-ic{font-size:40px}
.chat-inner{display:flex;flex-direction:column;min-height:0;height:100%}
.chat-head{background:#f6f7f9;border-bottom:1px solid var(--line);padding:9px 16px;display:flex;align-items:center;gap:12px}
.chat-head .nome{font-weight:700;color:var(--navy);font-size:14px}
.chat-head .sub{font-size:11.5px;color:#7a8794}
.assign{margin-left:auto;display:flex;align-items:center;gap:7px;position:relative}
.assign-who{font-size:11.5px;color:#5a6877;background:#eef2f7;padding:4px 10px;border-radius:12px;font-weight:600}
.assign-who.mine{background:#eaf6ef;color:#1f6b45}
.abtn{font-size:11.5px;font-weight:600;border:1px solid var(--gold1);color:var(--navy);background:#fff;border-radius:8px;padding:5px 11px;cursor:pointer}
.abtn:hover{background:#fff8ec}
.abtn.ghost{border-color:var(--line);color:#7a8794}
.transfer{position:relative}
.transfer-menu{position:absolute;top:110%;right:0;background:#fff;border:1px solid var(--line);border-radius:10px;
  box-shadow:0 8px 24px rgba(0,0,0,.15);min-width:180px;z-index:20;overflow:hidden}
.transfer-menu .item{padding:9px 13px;font-size:12.5px;color:var(--ink);cursor:pointer;display:flex;align-items:center;gap:8px}
.transfer-menu .item:hover{background:#f3f6fa}
.evt{text-align:center;margin:10px 0}
.evt span{background:#eef2f7;color:#5a6877;font-size:11px;padding:4px 12px;border-radius:12px}
.msgs{flex:1;overflow-y:auto;min-height:0;padding:18px 12%}
.bubble{max-width:72%;padding:8px 11px;border-radius:10px;font-size:13px;line-height:1.4;margin-bottom:9px;
  box-shadow:0 1px 1px rgba(0,0,0,.08);position:relative;white-space:pre-wrap;word-wrap:break-word}
.bubble .t{font-size:10px;color:#90a0ad;text-align:right;margin-top:3px}
.in{background:#fff;border-top-left-radius:2px}
.out{background:var(--wa-out);margin-left:auto;border-top-right-radius:2px}
.out .t{color:#5b9e6a}
.compose{background:#f6f7f9;border-top:1px solid var(--line);padding:10px 14px;display:flex;align-items:center;gap:10px}
.compose input{flex:1;border:1px solid var(--line);border-radius:20px;padding:10px 16px;font-size:13.5px;font-family:inherit;outline:none}
.compose input:focus{border-color:var(--gold1)}
.compose .send{width:40px;height:40px;border-radius:50%;background:linear-gradient(135deg,var(--gold1),var(--gold2));
  color:var(--navy);border:none;font-size:15px;cursor:pointer;flex:0 0 auto}
.compose .attach{width:38px;height:38px;border-radius:50%;background:#eef1f5;border:none;font-size:17px;cursor:pointer;flex:0 0 auto}
.compose .attach:hover{background:#e2e7ee}
.bubble img{max-width:100%;border-radius:8px;display:block;cursor:pointer}
.bubble audio{width:230px;display:block}
.bubble .doc{display:flex;align-items:center;gap:8px;color:var(--navy);text-decoration:none;font-weight:600;font-size:12.5px}
.bubble .doc .ic{font-size:20px}
.bubble .cap{margin-top:5px}
.note-toggle.on{background:#fde9a8}
.compose-input-note{background:#fffbe9 !important;border-color:#e0c373 !important}
/* nota interna inline (bastidores) */
.note-card{background:#fff7e0;border:1px dashed #e0c373;border-radius:10px;padding:8px 12px;margin:8px auto;max-width:80%;font-size:12.5px;color:#6b5012}
.note-card .nlabel{font-weight:700;color:#9a6b12;font-size:11px;margin-bottom:4px;display:flex;align-items:center;gap:5px}
.note-card .ntime{font-size:10px;color:#b08a3a;text-align:right;margin-top:4px}
.upbar{background:#eef4f9;border-top:1px solid var(--line);padding:6px 16px;font-size:12px;color:#1f5878;display:none}
.upbar.show{display:block}

/* Ficha */
.col-ficha{background:#fff;border-left:1px solid var(--line);padding:18px 16px}
.ficha-empty{color:#9aa7b3;font-size:13px;text-align:center;margin-top:30px}
.ficha{text-align:center}
.ficha-nome{font-weight:700;color:var(--navy);margin-top:10px;font-size:15px}
.ficha-phone{font-size:12.5px;color:var(--muted);margin-bottom:14px}
.ficha-row{display:flex;justify-content:space-between;border-top:1px solid var(--line);padding:10px 2px;font-size:12.5px;color:var(--muted)}
.ficha-row b{color:var(--navy);font-weight:600}
.obs-block{border-top:1px solid var(--line);margin-top:12px;padding-top:12px;text-align:left}
.obs-label{font-size:12px;font-weight:600;color:var(--navy);margin-bottom:7px}
.obs-hint{font-weight:400;color:#9aa7b3;font-size:11px}
#obs-text{width:100%;min-height:120px;border:1px solid #e0c373;background:#fffbe9;border-radius:10px;padding:10px;
  font-family:inherit;font-size:12.5px;color:#5b4a1f;outline:none;resize:vertical}
.obs-actions{display:flex;align-items:center;justify-content:space-between;margin-top:8px}
#obs-status{font-size:11.5px;color:#1f6b45}
#obs-save{background:linear-gradient(135deg,var(--gold1),var(--gold2));color:var(--navy);border:none;
  padding:7px 16px;border-radius:8px;font-weight:700;font-size:12.5px;cursor:pointer}

/* Modal Equipe */
.modal-wrap{position:fixed;inset:0;background:rgba(14,39,63,.5);display:flex;align-items:center;justify-content:center;z-index:50}
.modal{background:#fff;border-radius:14px;width:420px;max-width:92vw;max-height:86vh;overflow:auto;padding:18px 20px;box-shadow:0 20px 60px rgba(0,0,0,.4)}
.modal-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px;color:var(--navy)}
.modal-x{border:none;background:#eef1f5;border-radius:8px;width:28px;height:28px;cursor:pointer;font-size:13px}
.modal-sub{font-weight:600;color:var(--navy);font-size:12.5px;margin:14px 0 8px;border-top:1px solid var(--line);padding-top:12px}
.team-list .trow{display:flex;align-items:center;gap:10px;padding:8px 4px;border-bottom:1px solid #f1f3f6;font-size:13px}
.team-list .trow .rname{font-weight:600;color:var(--navy)}
.team-list .trow .rrole{font-size:11px;color:#7a8794;margin-left:auto;background:#eef2f7;padding:2px 8px;border-radius:10px}
.team-form{display:flex;flex-direction:column;gap:8px}
.team-form input,.team-form select{border:1px solid var(--line);border-radius:9px;padding:9px 12px;font-size:13px;font-family:inherit;outline:none}
.team-form input:focus{border-color:var(--gold1)}
.team-form button{background:linear-gradient(135deg,var(--gold1),var(--gold2));color:var(--navy);border:none;padding:10px;border-radius:9px;font-weight:700;cursor:pointer}